Shipping policy

Shipping Policy for shop.mondayoff.me

At shop.mondayoff.me, we are committed to providing reliable and efficient shipping services for our customers. Below are the details of our shipping policy for both domestic and international orders.

Domestic Shipping (South Korea)

1. Shipping Methods
• We ship all domestic orders via Korea Post or equivalent reliable couriers.

2. Delivery Timelines
• Domestic shipping typically takes 2-5 business days after your order is processed. Tracking is provided for all shipments.

3. Delivery Restrictions
• For orders with high purchase amounts, we strongly recommend direct receipt to ensure the safe delivery of your items.

International Shipping

1. Shipping Methods
• International orders are primarily shipped using Korea Post.(Once the package arrives in the destination country, the local post office or a partnered delivery company will take over the final delivery. The tracking number is usually provided as the local post office's tracking number.)
• Depending on the destination or requirements, we may use DHL, FedEx, or other reliable carriers.

2. Delivery Timelines
• Delivery times vary based on the destination and shipping method but generally range from 1-4 weeks.

3. Customs and Duties
• International customers are responsible for any customs fees, import taxes, or duties imposed by their country. These charges are not included in the product or shipping prices and must be paid separately.

Shipping Timelines and Office Hours

1. Order Processing
• Orders are generally processed within 2-3 business days after payment confirmation.

2. Office Hours
• Our offices are closed on weekends and South Korean public holidays.

3. Pre-order Items
• Orders containing pre-order items will ship when all items are ready. To avoid delays, please place separate orders for in-stock and pre-order items.Customs and DutiesInternational customers are responsible for any customs fees, import taxes, or duties. Please check with your local customs office for detailed information about potential charges.

4. Custom Items
If a custom item is included in your order, all items will be shipped together once the custom item is ready. (Approximately 2 weeks)

Customer Support

If you have any questions or need assistance with your order, please contact us at:
Email: help-shop@mondayoff.meThank you for shopping with shop.mondayoff.me.

We strive to make your shopping experience as smooth as possible.