Refund policy

 

Exchange and Refund Policy for shop.mondayoff.me

Address for Returns:
14th, 465 Bongeunsa-ro, Gangnam-gu, Seoul, Republic of Korea (06096)

At mondayofaf.me, we understand that sometimes things don’t work out. Whether you need to exchange an item or request a refund, we’re here to make the process as smooth and straightforward as possible. Below are the details of our policy:

1. Exchange and Refund Period

• You can request an exchange or refund within 30 days of receiving your order.
• To be eligible, the product must be returned in its original, unused condition with all packaging and labels intact.

2. Conditions for Exchange and Refund

  1. General Guidelines
    • All items must be unused and in the same condition as received, including original packaging.
    • If your product includes a mondayoff seal, the seal must remain intact. Removing the seal may disqualify the product from exchange or refund due to potential condition issues.
  2. For Wearable Items (Clothing)
    • Clothing items must not show any signs of wear or washing.
    • All tags and labels must remain attached in their original condition.

3. How to Request an Exchange or Refund.

  1. Contact Us
    • Send an email to help-shop@mondayoff.me with your purchase email account or ID and details of your exchange or refund request. Please provide a brief explanation of the reason for your request.
    2. Submit Your Request on the Website
    • Once you’ve emailed us, log in to your account on our website and submit your exchange or refund request.
    • Our team will review the email and website request logs to ensure all information aligns and process the exchange or refund without delays.

4. Shipping Costs for Returns

• Unless the product is defective or damaged, all return shipping costs are the responsibility of the customer.
• For international orders, customs fees, duties, and shipping costs are non-refundable.

5. Customs Delays for International Orders

When shipping internationally, customs clearance can cause delays: 

• Packages must pass through customs in both the originating and destination countries.
• Some customs processes are quick, while others may take longer due to regulations or procedural delays.
• We kindly ask for your patience, as the vast majority of packages that appear delayed are simply waiting for customs clearance. Rest assured, 99% of packages do arrive safely.

6. Non-Exchangeable or Non-Refundable Items

• Gift cards
• Items marked as final sale or non-returnable on the product page7

. Processing Time

 • Once your return is received and inspected, we will notify you of the approval or rejection of your request.
• Approved exchanges or refunds will be processed within 7-10 business days to your original payment method.

8. Contact UsFor any questions about our exchange and refund process, please reach out to us at:
Email: help-shop@mondayoff.me 

We appreciate your understanding and patience as we work to make your shopping experience with mondayofaf.me enjoyable and worry-free. Thank you for choosing us!